Echo Dot Registration Failure Error 10:2:12:3:1 – 2021 Quick Fixes

Is Echo Dot Registration failure Error 10:2:12:3:1 Shown on your Screen?

Did you register your device error 10:2:12:3:1”, While you are trying to register the Echo device.

Generally, this registration error occurs due to corrupted download Alexa app file. So, when you download the file, focus where to download. Download always from the official website.

If you are looking at these types of errors on your screen and you need an accurate solution on your issue then, you are in the right place.

Don’t worry this error will resolve with this simple troubleshooting guide, read this post till the last and learn how to resolve Amazon Echo Dot registration Failure error.

But before starting the process first you need to understand the Requirements. Exactly, what requirements and things would be needed to resolve this error?

Focus on Requirements for Setting up Echo Alexa Device

Take a look at its basic requirements; and before starting the process you need to complete the requirements. It’s important for a smooth Echo Alexa App.

  • If you are typing the login information (i.e. email address or mobile number) you use to sign into your Amazon account it is more convenient.
  • Your device or software application is successively the newest available version.
  •  If you are using mobile then, have- Fire OS 3.0 or higher, Android 5.0 or higher, IOS/Mac OS 9.0 or higher.
  •  If you are using Desktop then, have Chrome book and  you need Chrome Browser with advanced version
  • Desktop confirm Pentium p4 with 1 GB RAM

Causes of Echo Dot Registration Failure Error 10:2:12:3:1

Some of the specific reasons that we are going to mention below, read them and understand the reasons and try to resolve the problem as soon as possible.

  • First understand that you are about to run or register an echo setup process.
  • Maybe using a 2nd hand device is the reason for the error.
  • Might be facing an issue by receiving an Amazon Echo from your friend.
  • Setting up your login credentials may be the reason for registration error.
  • In case you are using the amazon echo device after one year is the reason of error
  • Might be facing an issue after resetting the echo in Alexa app.
  • Maybe you are not connecting with the stable network or Wi-Fi and still you can get this error.
  • Might be you are install Alexa App link from corrupted website

Let’s start the solution

Troubleshooting Steps on Echo Dot Registration Failure Error 10:2:12:3:1

Checkout mentioned troubleshooting for Alexa Echo dot registration failure error 10:2:12:3:1

Solution 1 – You Are Getting Alexa Echo Dot Error 10:2:12:3:1 On A New Echo Device

If you have bought a brand new echo device and got a registration failure error when you are trying to set up your Echo dot, follow the below-given steps.

  • Initially, you need to open the Alexa app on your smartphone.
  • After that, choose your device under “Devices” in the main menu.
  • Now, open your web browser and go to
  • Further, login to your router admin page with an effective username and password values.
  • Once to get on your router admin panel, go to advanced settings under network logs.
  • You need to disable DOS Port Scan.
  • Next, go to Progressive settings >>>>>Setup >>>>>WAN Setup.
  • Lastly, tick on the checkbox of “Disable Port Scan and DOS Protection,” Click on the “Apply” button to save changes.

Solution 2 – Check if the Firmware is Up-to-Date or not

Make sure that you are using Firmware that is up to date. It is one of the most important points that you must keep in your mind when you are trying to resolve Issue. If the Firmware is updated then it will improve the effectiveness of the Alexa device.

Note – If your firmware is updated then you can download Alexa App on Mac easily as well, So update your Alexa Firmware always.

Solution 3 – Ensure that you have Entered the Right ID and Password


If Alexa Error 10:2:12:3:1 encountered on your screen, then you must check twice that you have entered the Login Credential to login Alexa that is right or wrong. So, before entering login credentials you must confirm that you have entered the correct ID and Password that you have created while setting up Echo Device.

Solution 4 – Restart your Router and Echo device

If you are facing a Registration error on Alexa or if you are downloading an Alexa app for Windows 10 then,  the first thing you need to do is to restart your Router and Echo Device and see if the error has been resolved or not. This is the one of the best ways to fix Alexa Error 10:2:12:3:1. The possibility of existence of this error is due to the Weak Network connection as well.

Solution 5 – Check your Internet Connection

Check that you have a smooth and stable internet connection. In case, your internet connection is poor, it will create issues while using it.

Also check your internet connection is working fine. If the network is good it will improve the performance of the Alexa Device as well.

Solution 6 – Resetting Echo in Alexa app

If you can’t resolve the error, resetting your echo is a good option. After a while the user should reset his\her password so they didn’t face any problem with the Alexa device.

Let’s know about the reset process

  • Once you set up the device on the app, type your IP address into the web browser like
  • Second, type the username and password of your router authentic on a login page.
  • New, go to “Advanced” Settings in logs on effective login.
  • After that, go to Setup > WAN Setup under “Advanced” Settings
  • Move further and select the “Disable Port Scan and DOS protection” checkbox and click on the “Apply” button.
  • Lastly, restart the modem/router and set up your Echo dot.

If you are facing issues with Downloading Alexa App on Android and iPhone then feel free to contact us 877-372-5666.

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